1. All promotions can be changed or cancelled at any time at our own absolute discretion.
1. Orders received will be processed and delivered to your door step within 3 – 5 working days via Poslaju.
2. At present, shipping is only available within within Peninsular Malaysia, Sabah and Sarawak . We currently do not ship to destinations outside of Malaysia. However, we are working towards meeting all the necessary compliance and regulations for shipping to the countries in the rest of the world and will announce new shipping destinations as and when we receive clearance from the regulating authorities of those countries. Cost of shipping is shown in your Checkout Page before you complete your order.
Return and Refund Policy
1. If you are not satisfied with the quality of our products, simply return, at your own costs (non-refundable) your purchased item(s) and proof of purchase to:
Organics Kinetics Sdn Bhd
Level 14-02, GTower,
199, Jalan Tun Razak
50400 Kuala Lumpur,
Wilayah Persekutuan, Malaysia.
or contact us at:
Tel: +603 2168 1830 (9:00AM - 6:00PM, Mondays - Fridays)
and will we either provide you with a refund OR replace your defective products (one for one) at no cost. Please note that delivery fees are not refundable.
2. Returns and refunds will only be provided if there are observable physical defects on/off our products.
3. The efficacy of our products have been lab tested and proven to work, therefore, environmental factor as well as misuse and abuse of our products are not acceptable reasons for returns or refunds.
1. We are committed to protect your privacy in accordance with the Malaysian Personal Data Protection Act (2010). Therefore, we do not sell, share or trade customer’s personal information collected online with third parties.
2. For the purposes of purchasing products or services from our webstore, registering as a user on our website and/or receiving news from us, it is necessary for us to collect certain personal information which may include your:
- Full Name
- Phone Number(s)
- Delivery Address(es)
- Billing Address(es)
- Email Address(es)
- Other relevant information for verification purposes
3. Any changes to this policy will be published on this page. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
4.If you are not satisfied with the way in which any member of our team has handled your enquiry or complaint, please don't hesitate to directly contact our Mr. Kennedy Michael, who is our CEO, at firstname.lastname@example.org or send him a Whatsapp message at +6012 3222 918.